Akshita Jain - Product Manager
Passionate about accelerating growth by translating customer needs into innovative products & features. 6+ years driving results through strategic product development.
About & Core Expertise
Transforming ideas into impactful products through strategic innovation
About Akshita
I'm a results-driven customer centric Product Manager with 7+ years of experience transforming customer needs into successful products. My expertise spans product development, program management, and client engagement across enterprise platforms like Workday, Sprinklr, and Amazon.
Product Strategy & Development
Built PSA tools, launched browser extensions, developed CRM platforms that drive business growth and user engagement.
Client Engagement & Growth
Led HDFC, Alshaya, Maruti projects worth $1.5M ARR, successfully onboarded 600+ agents across multiple platforms.
AI & Automation Integration
Integrated conversational AI reducing cases by 20%, built AI-powered agent assist features for enhanced productivity.
Process Optimization
Reduced onboarding time by 85%, decreased churn rate by 20%, improved CSAT by 30% through strategic optimizations.
Professional Journey
Career progression and quantifiable achievements
Makse Group
- Built PSA tools on Workday platform for streamlined operations
- Launched auto time-tracking extension achieving 30% efficiency increase
- Built consolidated timesheet app delivering 20% productivity increase and 40% reduction in sent-back rates
- Integrated Workday with Twilio Segment enabling 20% faster recruitment
Amazon
- Launched and scaled solo-run business from ground up
- Achieved 180+ units sold with exceptional performance metrics
- Maintained <5% returns and 4.5/5 ratings
Sprinklr
- Led Care Console development improving customer satisfaction
- Improved CSAT by reducing FRT/CRT by 20-25%
- Created omnichannel experience achieving 30% AHT reduction
- Successfully migrated 40% of clients to unified platform
Sprinklr
- Decreased customer churn by 20% through data-driven insights
- Reduced client onboarding time by 85%
- Documented 200+ features for enhanced product knowledge
Skills & Impact Metrics
Technical competencies and quantified business impact through data-driven results
Product Management Tools
Analytics & CRM
AI & Integration
Leadership & Training
Revenue Growth
Generated through strategic product initiatives and optimization
Efficiency Gains
Reduction in onboarding time through process automation
Customer Satisfaction
CSAT improvement through enhanced user experience
Team Performance
Employees trained on new systems and processes
Product Adoption
Client migration success rate to new platforms
Quality Metrics
Reduction in manual errors through automation
Let's Connect
Ready to discuss product opportunities, collaborations, or share insights on product management? I'm always open to connecting with fellow professionals and exploring new challenges.
"I'm a problem solver who approaches every challenge with grit and determination. I truly believe I hold the keys to my own destiny. The only constant is change, and I'm not afraid of it."